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Terms & Conditions

Definitions of Terms

Account” means a Customer account which has been opened by Sovereign in respect of a particular Customer and which is identified by way of a confidential security number (the “Customer Account Number“) allocated to the Customer and under which Sovereign extends credit terms to the Customer enabling such Customer to pay on a periodic basis, based on statements of account provided by Sovereign (or as otherwise agreed under the Account agreement) and which may be designated as an Account, a Priority Account or a Priority Plus Account.).
Account Booking” means a Booking that is: (i) made through an Account; and (ii) fulfilled by Sovereign (as opposed to a Fulfilment Partner).
Sovereign” means Sovereign Limited incorporated and registered in England and Wales with company number 01205530 whose registered office is at 35-37 William Road, London NW1 3ER (or such of its subsidiaries or associated companies which provides Services to Customers under these Terms).
Sovereign Cancellation Fee” means the sums payable by a Customer for the cancellation of a Passenger Services Booking by the Customer as set out in, and in accordance with, Clause 3.1.3 below.
Airport Booking” means a Booking made to or from any of the following airports: London Heathrow, London Gatwick, London City, London Stansted and London Luton.
App” means the Sovereign mobile application.
“Applicable Law” means all statutes, statutory instruments, regulations, regulatory requirements, by-laws, ordinances, subordinate legislation and any other laws which apply in any relevant jurisdiction from time to time.
Booking” means a booking made by a Customer for Services, howsoever communicated to us, as evidenced by our records.
Business Day” means a day (excluding Saturdays, Sundays and public holidays) which is also a day on which clearing banks in the City of London are open for the conduct of sterling banking business.
Card Payment” means payment in relation to a Booking by any means other than by cash or cheque or direct debit, including but not limited to credit card, debit card, Apple Pay and PayPal payments.
Central London” means the areas defined as Zone 1 and Zone 2 for the London Underground as varied from time to time by Transport for London.
Charges” means the charges: (i) shown in the Price List or other published literature; (ii) communicated to the person making the Booking; or (iii) for certain Account Bookings, the price calculated in accordance with charge rates agreed between Sovereign and the Customer (in each case as applicable).
Christmas Period” means between 18:00 hours on 24 December to 23:59 hours on 26 December, in any year, and from 18:00 hours on 31 December to 23:59 on 1 January, in any year.
Collection Address” means the address stated by the Customer at the time of making the Booking as the address from which the Vehicle shall collect the Customer, any Passengers or the Goods.
Contract” means a contract, which includes journey details, for the provision of Services to Customers in respect of either: (i) Account Bookings (where the Customer contracts with Sovereign); (ii) Non-Account Bookings (where Sovereign acts as a disclosed agent of the Driver to arrange the Services and the Customer contracts directly with the Driver as principal); and (iii) Network Bookings (where Sovereign acts as a disclosed agent of the Fulfilment Partner to arrange the Services and the Customer contracts directly with the Fulfilment Partner as principal), in each case on the terms and conditions (as may vary from time to time) notified to the Customer either at the time of making the Booking or as part of the process of opening an Account. Each such Contract shall incorporate these Terms.
Courier Vehicle” means a vehicle used for the carriage or delivery of Goods.
Courier Services” means: (i) the carriage or delivery of Goods in the UK; and (ii) the delivery of Goods nationally or internationally.
Customer” and “You” means any person(s), firm or company which books Services.
“Data Protection Legislation”   means all applicable legislation for the time being in force in the UK or any part of it, pertaining to data protection, data privacy, data retention and/or data security (including the Data Protection Directive (Directive 95/46/EC) (as may be superseded by the General Data Protection Regulation (Regulation 2016/679) (“GDPR“)) and the Privacy and Electronic Communication Directive (Directive 2002/58/EC) (as may be superseded by the Regulation concerning the respect for private life and the protection of personal data in electronic communications (Regulation on Privacy and Electronic Communications) 2017/0003 (COD) (“ePrivacy Regulation“) and national legislation implementing or supplementing such legislation in the United Kingdom and any applicable member state of the European Union) and all associated codes of practice and other guidance issued by any applicable data protection authority. The terms “personal data”, “process”, “data controller” and “data processor” shall have the meanings given in the applicable Data Protection Legislation.
Destination Address” means the address stated by the Customer at the time of making the Booking as the address to which the Vehicle shall deliver the Customer, any Passengers or the Goods.
Driver” means any person who drives a Passenger Vehicle.
Fulfilment Partner” means a third party private hire company.
Minors” mean children of less than 14 years of age.
Network Booking” means a Booking: (i) for Passenger Services; and (ii) that is fulfilled by a Fulfilment Partner.
Non-Account Booking” means a Booking that is: (i) not made through an Account; and (ii) arranged by Sovereign as agent for the Driver and is not fulfilled by a Fulfilment Partner, where the Customer elects to pay by cash, cheque or Card Payment.
Passenger(s)” means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services by travelling in a Passenger Vehicle. By agreeing to or using the Services, each Passenger agrees to be bound by these Terms.
Passenger Services” means the transportation of Passengers (together with any applicable luggage or bicycle) by a Passenger Vehicle.
Passenger Vehicle” means any vehicle (including a motorcycle adapted for Passenger Services) used for the carriage of Passengers.
Personal Data Breach” means the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to any Processed Data.
Processed Data” means personal data provided from the Customer to Sovereign in relation to the Services.
Supervisory Authority” means any local, national or multinational agency, department, official, parliament, public or statutory person or any government or professional body, regulatory or supervisory authority, board or other body responsible for administering Data Protection Legislation.
Vehicle” means a Passenger Vehicle or a Courier Vehicle.
Waiting Time Charge” means payable amount in increments.
We” , “we” , “Our” , “our” , “Us” and “us” means: (i) in relation to Account Bookings, Sovereign; and (ii) in relation to Non-Account Bookings, the Driver performing the Services; and (iii) in relation to Network Bookings, the Fulfilment Partner performing the Services.
Writing” and “Written” means any written or verbal communication including email and SMS.

Account Customers

1.1.1 Prior to making any Account Booking, the Customer must first open an Account with Sovereign.
1.1.2 When making any Account Booking, the Customer must quote its Customer Account Number. If the Customer fails to do so, we shall not be obliged to perform the Booking and may, at our discretion, treat the Booking as a Non-Account Booking.
1.1.5 Payment shall be made by direct debit (which is Sovereign’s preference) or alternatively by cheque, telegraphic transfer or BACS to such bank account as we shall notify the Customer.
1.1.6 Subject to clauses 1.1.7, 1.1.8, 1.1.11 and 1.1.12 we shall be entitled to charge a Priority Fee in relation to Account Bookings of up to 17.5% of the Charges unless otherwise agreed with the Customer.
1.1.15 We shall invoice the Customer each month in respect of Services performed in relation to Account Bookings during the previous month or at such other intervals as may be agreed by the parties in writing. Each invoice will be accompanied by a statement detailing the Services invoiced and any discounts applied.
1.1.16 In the event of non-payment of any Charges by the Due Date, we shall be entitled to charge and the Customer shall pay interest at a rate of 8% per annum on any amount outstanding until payment is made, both before and after any judgement.
1.1.17 We may, at any time, set a limit on the total credit given to any Customer at any one time and we shall not be obliged to perform Account Bookings once that limit has been reached. Any such limit shall be notified to the Customer in writing by us.
1.1.18 Any dispute in respect of the Charges shall be submitted, in writing, within 14 days of receipt by the Customer of the relevant invoice.
1.1.19 When an Account is terminated, by any means whatsoever, the Customer shall pay to us all outstanding Charges which are owed to us as at the date of termination.
1.1.20 In respect of an Account Booking, Customer contracts with Sovereign for Services.
1.1.21 If a Customer opts in to use the manager portal the Customer accepts full liability for all changes and/or restrictions placed on its Account and the Customer irrevocably acknowledges and agrees that all changes and restrictions placed on its Account are made at its sole discretion and at its own risk. Sovereign shall be entitled to assume that all changes and/or restrictions made to an Account by a Customer have been authorised by the Customer and Sovereign accepts no liability whatsoever for any costs, losses, damages or liabilities suffered by a Customer as a result of a change or restriction placed on an Account via the manager portal. The Customer shall indemnify Sovereign against all liabilities, costs, damages, claims and losses suffered or incurred by Sovereign arising out of or in connection with any changes and/or restrictions placed on an account using the manager portal.

Non-Account Customers

1.2.1 In respect of Card Payments, we will issue the Customer with an email confirmation/receipt for the booked journey amount quoted by us prior to the start of the journey.  If any additional charges fall due by the Customer in accordance with these Terms, we will send to the Customer a final receipt within 1-2 days of the relevant journey, detailing all such additional charges.  Such final receipt shall replace the earlier confirmation.  In the event that there are no such additional charges, the original confirmation shall serve as the Customer’s receipt.
1.2.2 In respect to a dispute regarding issues where a driver is late due to issues out of Sovereign’s control, i.e. traffic, weather, accidents and the like, Sovereign are not required to refund any amount should they not wish to. If a passenger so wishes to dispute this they may and only if an issue arises from an internal investigation, Sovereign reserve all right to refund the customer.

Network Bookings

1.3.1 In the case of Network Bookings, Sovereign acts as the disclosed agent of the Fulfilment Partner for the purpose of arranging and agreeing Network Bookings between the Fulfilment Partner and the relevant Customer. This means that the Fulfilment Partner enters into a Contract as principal with the relevant Customer on, and subject to, these Terms. This applies to all international bookings.
1.3.2 Network Bookings relate to the provision of Passenger Services only. In consideration of the provision of Passenger Services in relation to Network Bookings: (i) that are not made through an Account, the Customer must pay for the Passenger Services by way of Card Payment; or (ii) that are made through an Account, payment will be made to Sovereign in the same manner and at the same time as set out in clauses 1.1.4 and 1.1.5. Clauses 1.1.1 to 1.1.21 apply equally to Network Bookings that are made through an Account. App Bookings for journeys in Paris may be made by UK account holders only. Where applicable, VAT (where chargeable depending on the individual VAT status of the Fulfilment Partner) may be added to such Charges.
1.3.3 Sovereign will inform you when a Booking for Passenger Services will be fulfilled by a Fulfilment Partner (and is therefore a Network Booking) by describing it as an ‘international booking’ or ‘national booking’ accordingly, in the email Booking confirmation in the relevant Booking acceptance.

Fees and Charges

3.1.1 The price quoted to the Customer at the time of making the Booking shall be calculated on the journey specified by the Customer at the time of Booking (the “Quoted Journey”). The price quoted by us shall be based upon our chosen route between the Collection Address and the Destination Address (via any other pick-up points or drop-off points stated by the Customer at the time of making the Booking). Where specific charge rates have been agreed by Sovereign for Account Bookings, the price quoted for Account Bookings will be in accordance with such rates. These will not normally be communicated to persons making an Account Booking unless the Customer requires it.
3.1.2 No charges shall apply to a Passenger Vehicle Booking which you cancel within the cancellation policy agreed with the customer. Network Bookings, International Bookings and Courier Services shall be subject to cancellation fees from time to time set out in the Price List or otherwise communicated to You. These bookings must be cancelled at least 48 hours prior to booking time or will be subject to charges.
3.1.3 Non-Account Passengers will be subject to 100% charge of their booking fee should they not cancel within the cancellation policy
3.1.4 In relation to the collection of any Passenger(s) for an Airport Booking, we will allow 30 and 15 minutes waiting time starting from the last known estimated arrival time of an inbound international flight and a domestic flight respectively. We reserve the right to charge the Customer a Waiting Time Charge which shall, for the avoidance of doubt, include the first 15 or 30 minutes (as the case may be) waiting time. For the purposes of this clause the “last known estimated arrival time” will either be: (i) if the Customer provides a flight number at the time of making the Airport Booking, we will monitor the relevant flight and alter the collection time accordingly; or (ii) if the Customer does not provide a flight number, the time which has been specified by the Customer for the Airport Booking. For all Airport Bookings other than on-demand Airport Bookings, the Customer may specify a collection time at any time after the flight arrival time, after which specified time the 15 or 30 minutes (as the case may be) waiting time shall commence. After expiry of the 15 or 30 minutes (as the case may be) waiting time, we reserve the right to charge the Customer an applicable Waiting Time Charge.
3.1.5 If no contact is made with the passenger during the free waiting time period Sovereign reserve all right to cancel the booking with full charge
3.1.6 An entry and parking charge will be payable by the Customer as is outlined by the said car park. This includes Airports/ train stations and shopping centres and anywhere else a driver has rightfully parked for the passenger’s convenience.
3.1.7 The Customer shall pay for the charges for bookings where a drop off is made at an airport or other location where the driver has rightfully dropped off and incurred a car park fee, these include the likes of London Stansted airport, London Luton airport and any other location where such a fee is incurred.
3.1.8 In the event that the Customer or any Passenger (other than an unaccompanied Minor) requires us at the beginning of or during the course of the Quoted Journey to make any additional or alternative pick-up(s) or collection(s) of Passenger(s) or to drop off Passengers at any locations other than as specified in the Quoted Journey or to take any variation from the Quoted Journey or follow a route other than our chosen route, additional Charges may be applied by us. Any Passenger (other than an unaccompanied Minor) may amend the Quoted Journey by providing clear instructions to the Driver. We may (but we are not required to) obtain consent from the Customer for such amendment prior to agreeing the amending instructions.
3.1.9 In the event that the Customer requires more than four (4) passengers to travel in a Passenger Vehicle additional charges may be levied by us for the provision of a larger Passenger Vehicle or the carriage of additional Passengers in excess of four (4).
3.1.10 We reserve the right to charge the Customer a surcharge for all journeys made during the Christmas Period, such surcharge will be communicated to the person making the relevant Booking.
3.1.11 Customers must inform us at the time of making a Booking if the Customer or any Passenger wishes to for us to transport a bicycle or similar in any Passenger Vehicle, and our rates for transporting a bicycle shall be applicable to the Booking. The Customer acknowledges that only some of our Vehicles have been allocated, and/or equipped, to carry bicycles. We reserve the right to cancel a Booking on arrival at the Collection Address if we have not been informed of the Customer’s requirement to carry a bicycle in the Passenger Vehicle.
3.1.12 In the event that the Customer did not inform us at the time of making a Booking that the Customer or any Passenger wishes for us to transport a bicycle or similar, the driver may in his absolute discretion decide to: (a) cancel the Booking, in accordance with clause 3.1.11 above; or (b) transport the Passenger with the bicycle (provided that the Vehicle is capable of, and is equipped to, transport the bicycle); or (c) refuse to transport the bicycle or similar and offer to transport the Passenger only; or (d) refuse to transport the bicycle or similar and offer to make arrangements for another one of our Vehicles to transport the Passenger and the bicycle or similar.
3.1.13 In the circumstances set out: (a) in clause 3.1.12(a) above, a Cancellation Fee shall be payable by the Customer; (b) in clause 3.1.12(b) above, additional charges shall be payable by the Customer for the carriage of the bicycle or similar; (c) in clause 3.1.12(c) above, if the Passenger declines to use the Vehicle without the bicycle, an Sovereign Cancellation Fee shall be payable by the Customer; and (d) in clause 3.1.12(d) above, the Customer shall be deemed to have (i) cancelled the original Booking and an Sovereign Cancellation Fee shall be payable; and (ii) made a new Booking for the carriage of the Passenger and the bicycle.
3.2 Passenger Services – General
3.2.1 We shall use reasonable endeavours to provide a Passenger Vehicle which is in good working order and of the type specified by the Customer (and in the event that such a Vehicle is not available, a reasonable alternative vehicle) within any time for so doing given by us or within a reasonable time.
3.2.2 Customers must inform us at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals must be carried in a suitable locked box or cage, if appropriate and/or be suitably restrained. We reserve the right to cancel a Booking on arrival at the Collection Address if we have not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle, and to charge the Customer the relevant cancellation fee under these Terms. Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle.
3.2.3 Passengers are not permitted to smoke in any Passenger Vehicle (including using Electronic cigarettes).
3.2.4 Passengers shall not play any musical instrument or broadcast recorded music in any Passenger Vehicle except with our written permission.
3.2.5 Passengers shall not consume alcohol in any Passenger Vehicle and we and the Driver reserve the right to decline carriage to any Passenger and/or require a Passenger to alight from a Passenger Vehicle who, in our opinion, is intoxicated.
3.2.6 The transportation of luggage in a Passenger Vehicle shall be permitted at our absolute discretion. Passengers shall remain responsible at all times for their luggage and/or bicycle and shall load and unload their own luggage and/or bicycle. Subject to clause 3.2.7, we may assist the Customer with the loading and unloading of his/her luggage and/or bicycle from the Passenger Vehicle, at our sole discretion.
3.2.7 We do not accept any responsibility for the loss of or damage to any luggage which is transported in a Passenger Vehicle. We accept loss or damage of a bicycle only in the event of an accident caused by the fault of the driver. We accept no liability for any loss or damage caused to a bicycle under any other circumstance. The Customer acknowledges and accepts that any luggage and/or bicycle stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.
3.2.8 Passengers are required to comply with current customs laws and regulations and we shall not be responsible for any delays caused by any failure to comply with the same.
3.2.9 All Passengers are required to use seatbelts at all times.
3.2.10 We will not allow unaccompanied Minors of less than 11 years of age to travel alone in a Passenger Vehicle. In exceptional circumstances and subject to the parent/guardian’s consent we may allow Minors over the age of 11 to travel unaccompanied. When making a Booking for any unaccompanied Minor the Customer must inform us that an unaccompanied Minor will be travelling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Passenger Vehicle.
3.2.11 We reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, inappropriate (including excessive physical contact or display), threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle and the Customer may be charged an Sovereign Cancellation Fee. We are committed to providing Services in accordance with the Equality Act 2010. We may assist any Passenger who is not capable of boarding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Passenger’s risk.
3.2.12 We may charge reasonable repair or cleaning charges plus £90 representing loss of earnings for the Driver in the event of spillages in or in the event that any Passenger vomits in or otherwise soils, contaminates or damages a Passenger Vehicle.
3.2.13 We shall not be responsible for any property left by Passengers in any Passenger Vehicle. Where property is found in a Passenger Vehicle it will be stored by us for a period of 28 days and thereafter we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion, see fit.
3.2.14 The maximum number of bicycles that may be transported in any one Passenger Vehicle shall be one (1).